Another holding letter

The post delivered to Audlem Online this morning included another 'holding' letter in reply to our detailed complaint to Moya Greene, the Royal Mail's chief executive, on 12th January.

This latest letter says:

“I am sorry it is taking longer than initially expected to complete my enquiries on your behalf. I am continuing to pursue the matter and will contact you again as soon as I have completed my investigations.

Once again, please accept my sincere apologies on behalf of Royal Mail for this delay, and my thanks for taking the time to make me aware of your concerns.
Yours sincerely
Steven Sadler
Consumer Solutions Specialist”

While Audlem Online is grateful to receive Mr Sadler's letter, his thanks for our patience may be a little presumptuous. That patience is running out rapidly.

Hopefully, the team of Consumer Solutions Specialists – Oh for those days when it was simply 'Complaints' – are going to come up with the real reason for the catastrophic collapse of the Royal Mail service with examples of letters taking 42 days to cross Audlem – not even as fast as Snail Mail now!

The reasons do not include the ones being parroted by Royal Mail spokesmen on TV, radio and in local newspapers including 'isolated problems'; 'will be sorted in 24 hours'; 'the snow' and 'customers not addressing their mail correctly.'

The reason is clearly Royal Mail's decision to close the Crewe Sorting Office without having a properly functioning Warrington Sorting Office to handle our local mail. Incredibly, local Cheshire East taxpayers are now being forced to pay £2.75million to buy that very same redundant sorting office in Crewe.

Even more worryingly than delayed mail, there have been many reports of mail being lost, presumably stolen, when there was little security provided for a marquee at Warrington where much of our mail was dumped in December.

Surely it is time for a full-scale Parliamentary Inquiry into the collapse of a Government owned organisation being run by an incredibly well paid Chief Executive who can't even answer a letter addressed to her personally in reasonable time.

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