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Complaints Policy

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The Webteam want AudlemOnline to be of positive benefit to Audlem, its residents and businesses, visitors and anyone who uses the site. If, however, anyone is unhappy with any of the site's content, it is important there is a proper way of dealing with any complaints.

To complain, please contact the Webteam by emailing

Your complaint will be acknowledged as soon as possible. It will then be discussed by the four members of the Webteam who will try to agree on how that complaint will be dealt with. The complainant will be informed by email of what has been agreed. However, the Webteam's decision will be final.

The Webteam moderates all material being sent to the website in the form of Chatbox contributions, and Articles. On occasions Chatbox debates can get heated. The Webteam will try to maintain a balance between freedom of speech and expression and avoiding personal or damaging comments about individuals, institutions and businesses.

At the same time, we want AudlemOnline to be lively, newsworthy, amusing and relevant. The success of AudlemOnline indicates that a reasonable balance is struck most of the time. It will be our aim to maintain a high standard at all times but deal with any complaints in a proper manner.

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