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United Utilities hit post office users

28th November 2008 @ 7:07am – by Audlem Webteam
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Many local customers of United Utilities who pay their water bills for free at Audlem Post Office may well have received a letter from Peter Rowbottom, Head of Customer Care at the water company, advising that it is no longer possible to use the post office to pay your bill, unless you pay £2.35 for the privilege.

Instead of the convenience of our local post office – and perhaps this is one of the best examples of what that benighted phrase 'Customer Care' really means – three Payzone outlets are offered as an alternative – all in Madeley, Staffordshire. Which means that to pay a bill to the North West's monopoly water supplier, residents of Audlem who prefer to pay over the counter are expected to drive to the West Midlands!

Only two weeks ago, the national Government seemed to wake up to the anger of post office users throughout the land when they did not hand over the Post Office Card business to Paypoint – see Audlem Online story "Good news for rural post offices" on 13th November. We are told that change of heart was as a result of Lord Mandelson's sure guidance and concern for voters everywhere. Perhaps United Utilities could do with a little of the same advice from the Business Secretary.


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