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Not our fault, say Royal Mail!

26th February 2011 @ 7:07am – by Audlem Webteam
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Royal Mail have come up with a new slant in their reply to local complaints. Irene Stockton wrote to the Mail's chief executive, Moya Greene, about the massive postal delay on a credit card statement that had cost Irene a late payment surcharge.

The response from Moya Greene's office, in effect, said it wasn't their fault. It said:

Dear Mrs Stockton
As promised I have been looking in to your letter to Moya Greene regarding your delayed credit card statement.

As queried in your letter, your item stated "Condition 9 Access mail – Received out of course – 14 February 2011 – NI Belfast Mail Centre", I have been in contact with Belfast mail Centre and I can confirm that this stamp means that your item was mis-sorted to Belfast by the postal service provider stated on the envelope.

Can I please explain that as Royal Mail are in an open market now and this particular item was sent by another postal service provider, I am not able to investigate any further for you or provide any compensation for delay. Because even though Royal mail made the final delivery of this item, we aren't the carriers or providers. You can of course write to the carrier of this item to progress your complaint.

I hope you find this information useful and please do contact me should you have any further concerns.
Yours sincerely
Lynsey Stoner
Chairman & Chief Executive Office

Fortunately, unlike Royal Mail, Irene's bank has not tried to blame someone else for their heinous crime of posting a letter using Royal Mail. They have dropped the late payment charge.

When it's a banker that shows more commonsense and generosity than Royal Mail, you know there's something going very wrong with our national postal service.

How Irene, or anybody else, is expected to know what was meant by "Condition 9 Access mail – Received out of course – 14 February 2011 – NI Belfast Mail Centre" is worth asking. How do you know who posted a letter to you and how it was posted, and who along the way mis-sorted it. But then, life does get so complicated!

Irene, however, assures us she is not going to be beaten by this pathetic excuse of a letter from the chief executive's office of what used to be a respected national institution.


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