Helen Matthews, Practice Manager at the Audlem Medical Practice, writes: "We are very aware that over recent weeks we have had fewer appointments available than would usually be the case and that this has caused difficulties for some of our patients when trying to see a doctor or nurse of their choice.
"We are responding to this by changing our appointments system from 5th May 2009 to increase the number of appointments bookable in advance, whilst ensuring that those patients with problems that they feel are urgent can be assessed promptly and then reviewed by a doctor, nurse or nurse practitioner as appropriate to their individual need.
"We hope that this will improve matters for all our patients and welcome your feedback about the new system."
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