Dyson cold call – be cautious!

An Audlem resident was surprised to receive a phone call yesterday from what the caller said was Dyson, the well-known manufacturer of vacuum cleaners.

"We are calling to arrange a service for your Dyson," said the caller.
"Which Dyson would that be that I own? Could you give me details?" came the response.
"We do not hold those," said the caller, "What is your address?"
"You must know that if you are Dyson," said our local resident.
"We cannot give details like that over the phone," said the caller.
"But you want me to give those same details over the phone," retorted our now somewhat suspicious local resident.

The caller then attempted to make an appointment to visit the house in Audlem to service the Dyson.

Suspicious, our local resident called the Dyson company to see if service teams would call like this. "Under no circumstances would we make cold calls like this" was the reply.

The call asking to make a service call was on a mobile phone. It may be worth exercising extreme caution if you are offered a service visit in this way.

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