A regular reader has sent us this comment about the Broadband upgrade following a letter he received from BT. He says:
"Well this was a non-event. As this email now makes clear, the BT upgrade is not a superfast upgrade (called Infinity by BT) but merely some renewal in the exchange.
"Superfast involves replacing the copper loop with fibre to the home or more likely to the cabinets in the street. No mention of whether we are getting that. Oh well!"
The BT letter, however, may be of interest to others frustrated by slow Broadband speeds:
#BT Email
Good News: We've upgraded your broadband line
This is to let you know that we've now upgraded your line and you should now have an improved, more consistent broadband connection, and maybe a speed increase.
You can find out more at bt.com/networkupgrade
Remember your line needs time to settle down
For the next ten days, your broadband might slow down or even stop now and again. That's normal and it'll soon settle down. You can help it along by leaving your BT Home Hub on and using your broadband as much as you can for this time.
Equipment playing up?
The BT Broadband Accelerator can help improve your broadband speed by up to 1.5Mb. It filters out electrical interference from your TVs, lights and other everyday equipment that could be slowing down your internet.
As a BT broadband customer, you can order one free online- all you pay is the £1.30 postage (one per household). Order yours or find out more at bt.com/accelerator
Is this about BT Infinity?
No, this upgrade is part of our ongoing network improvements. If we can offer you BT Infinity, our super fast fibre broadband service, we'll let you know in a separate email or letter. Or you can check availability at www.bt.com/infinity
Thanks for choosing BT
Warren Buckley
Managing Director, Customer Service
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