As regular readers will be well aware, Audlem Online wrote to the chief executive of the Royal Mail, Moya Greene, on 12th January. Today, 19th February, we received an answer in an envelope marked High Profile Case Unit.
Curiously, local business Audlem Mill had also written to Moya Greene after a number of cheques went missing and about other mail related issues. The answers to both letters are worded slightly differently but do have two things in common – they don't answer the questions put to Royal Mail and took a very long time to arrive!
The response received this morning by Audlem Online says:
“Thank you for your recent letter to Moya Greene about the delivery of mail in the Audlem area. I have been asked to look into this matter and respond directly to you.
You may be aware that Royal mail has reviewed its delivery operation nationwide in order to offer an efficient and competitive service, and we have to adapt to the volumes and nature of mail that we are dealing with.
The changes we have made are designed to improve efficiency and enhance the delivery service for our customers by modernising the way in which we make deliveries, including using different equipment and/or transport for different routes.
These changes are crucial if we are to compete in a competitive market place and secure the six-days-a-week, one-price-goes-anywhere universal postal service, which is so vital to business and communities.
We apologise to customers who may have experienced difficulties with their mail deliveries in the Crewe area, which was partly due to changes made to local working practices. The situation was further compounded by the worst winter weather in the UK in living memory.
Extra management and staff were deployed as part of specific measures aimed at addressing delays in the delivery of mail. On Christmas Eve the management team at Audlem continued to work late and in addition to our normal deliveries, staff were also delivering items to customers on Sundays in January.
Moving forward, the Delivery Manager, Adam Prestage, has been working closely with the delivery staff at Audlem to further improve the service to our customers.
I trust my response has addressed your concerns and addressed our position in the matter. may I also thank you for taking the time to contact us. If I can be of any further help in this matter please contact me.
Yours sincerely
Anita Byrne
Chairman & Chief Executive Office”
While grateful for this response, albeit taking virtually forty days to arrive, it does leave most questions unanswered, particularly how so much mail has gone missing. It also fails to address why the problems continue to plague local residents.
For example, Irene Stockton reported on Thursday how a credit card statement posted on 28th November arrived on 17th February. This delay has cost Irene a late payment fee.
A letter will now be sent to Moya Greene asking for details of the big marquee in Warrington where much of our mail was dumped – and some went missing. This was raised by Audlem Online in a BBC radio interview and the BBC have said they will also follow up this line of enquiry.
This article is from our news archive. As a result pictures or videos originally associated with it may have been removed and some of the content may no longer be accurate or relevant.
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