Patients' views on Medical Practice

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Last week's PPG (Patient Participation Group) meeting at the Audlem Medical Practice heard the results of the practice's recent survey.

Today, AudlemOnline will focus on the first two questions, firstly where patients rated the overall service and secondly, a question about Out of Hours care.

In answer to the question: How would you rate the overall service provided by Audlem Medical Practice? the survey sought views on receptionists: administration and management; health care and nurses; and finally doctors.

All the practice staff received mainly excellent or good ratings.

Receptionists saw 43% responding excellent, 41% good and 12% satisfactory with just 4% giving a poor rating.

Admin and management did see a 10% Don't Know rating but amongst those with an opinion 37% said excellent, 38% good and 12% satisfactory with just 3% saying poor.

Health care staff and nurses received the most positive responses with 63% opting for excellent, 31% good and 4% satisfactory and just 1% poor and 1% not knowing.

Doctors received an excellent rating from 57%, with 33% saying good and 7% satisfactory. Just 1% opted for poor and another 1% did not know.

The Medical Practice's conclusions were that there was always room for improvement but the results were generally very pleasing.

Question 2 asked: There has been much publicity recently regarding Out of Hours care and the possibility that this responsibility may be handed back to practices. If as a practice we were forced to offer surgeries in the evening or at weekends, or even be responsible for the care of our patients 24 hours a day, with out significant funding to cover the costs involved (which is very unlikely) this would mean a large drop in the number of appointments available during the week. Do you think this is a good idea?

The answers were Yes: 31% No: 39% Not Sure: 30%

The conclusions were that these were very mixed views, some would like the change even though it would mean a drop in the number of appointments available.

Over the coming days we will look at further questions and responses from the questionnaire which was completed by exactly one hundred patients.

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