Going by ambulance doesn't get you seen quicker

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Arriving at hospital in an ambulance does not get you seen any quicker — that's the message from North West Ambulance Service crews who want people to think twice before calling 999 if they can get to hospital by other means.

The advice comes after an increase in reports by crews to ambulance bosses that people are openly admitting to using 999 as a taxi service because they think they will be seen quicker in A&E.

In one recent case, a lady who had just been taken to hospital by ambulance called 999 to complain that she had been asked to sit with other people in the waiting room. She asked for another ambulance to be sent out to her so she could be seen straight away.

Ged Blezard, Director of Operations at North West Ambulance Service said: 'No matter how you get to A&E, whether it's by ambulance or not, you will be assessed and then seen in order of priority. Being asked to wait is actually a good thing; it's when you're rushed through that you're having a really bad day and you've got a serious health concern.

'When it's not an emergency, people can go to the NHS website, a pharmacy, GP or call NHS 111. And, if it's safe to get to hospital by other means please do so that ambulances are free for those who need them most."

In January 2018, North West Ambulance Service dealt with 96,141 patients and 61.75% were taken to A&E by ambulance.


North West Ambulance Service is an aspirant Foundation Trust. Please back our bid by becoming a member! Visit our website at www.nwas.nhs.uk/foundationtrust, email membership@nwas.nhs.uk or call 01204 498400 for more information.

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