Drop in complaints against Cheshire East

Home » Latest News » Drop in council complaints
Default

Cheshire East Council received 1,196 complaints last year, a drop of 12% (197) on the previous year.

The most frequent complaints made through the council's customer feedback service were on waste collection, potholes, telephone line opening hours, care planning for adults and children and access to case officers in planning applications.

There was a substantial rise in complaints about highways and transportation last year at 254 compared to just 67 in 2001-12, then again the number of compliments rose from two in 2011-12 to 27 last year.

A total of 68 complaints about Cheshire East were made to the Local Government Ombudsman (LGO) in 2012-13 which compares with 179 the previous year.

The ombudsman found that in the great majority (87%) of complaints there was no evidence of maladministration or injustice by the council.

Local settlements were reached in nine cases with two of these relating to the same planning issue, according to a report to the councils Corporate Scrutiny Committee.

The number of complaints referred to the LGO puts Cheshire East in the upper half of table compared to other local authorities.

The highest number of complaints were against Cornwall with 130 and the lowest in Rutland with three. The average is 39, over a period when the LGO investigated 63 complains against Cheshire East

A breakdown of complaints and compliments on Cheshire East Council services can be found here

popular recent storiesAlso in the news

Barn Owl
Sat 23 May 6:07am  |  hits: 1,988

Fudge the Barn Owl has gone missing whilst out flying on Thursday evening around Hankelow.This was reported on AudlemOnline previously back in 2017 when Fudge decided to go on her last expedition. it was only due to this that people heard about Fudge and she was eventually found in Buerton, on Christmas day.I would really appreciate your help.Here is a little description of her — Fudge is...

Lord Combermere 3
Fri 22 May 6:08am  |  hits: 1,291

A huge thank you to all of our customers who continue to support The Lord Combermere during this challenging period. We hope that you are all keeping safe and we are looking forward to the day that we can welcome you back.We have now been closed for almost 9 long weeks and it is time to update our takeaway menu again. The new menu retains many of the favourites our customers enjoy but also has...

Co-op Shropshire Street coop co-operative
Thu 21 May 6:10am  |  hits: 1,245

Ed: We have received this statement from Local Councillor Rachel Bailey, who was concerned to make sure that Audlem Residents had the opportunity to express their views to Cheshire East Council on this subject. Please contact Rachel or the Parish Council to make your views known.Dear ResidentI think it is important that I clarify the attached press statement. As lock down is...