Audlem Patient Participation Group meeting

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The Audlem Patient Participation Group met at the Medical Practice on Thursday 19th March, the second meeting of the recently formed group. A wide range of issues were discussed, including how the group could communicate across the whole practice; a Patient Participation Group leaflet for patients, which is now being finalised and will include contact details for the members of the panel; Practice Based Commissioning; an overview of services; the results of the Patient Survey that was held late last year; and an update on plans to extend the Medical Practice's building.

A fuller report on the results of the Patient Survey will be published on Audlem Online and other local media within the practice area shortly although the full details are now available at the Practice. The group was impressed with the excellent results shown in the survey which were well above the national averages.

Amongst the discussion on services, the Group heard about the touch screen arrival system which is being installed on 18th May 2009. Initially, a member of staff will greet patients on arrival to show them how to operate the new system. However, patients will still be able to check in at reception if they so wish. This system is to help achieve a more efficient flow of patients through the appointment system and help free up the receptionists' time to take more telephone calls and deal with other queries.

The Group will meet again on Tuesday 23rd June where it is planned they will hear from a well-established Patient Participation Group about their experience over recent years.

 

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