Action Plan from Patient Questionnaire

Home » Latest News » Action Plan from Questionnaire
Default

Action Plan — Patient Questionnaire 2011/12

We are very grateful to our patients who completed questionnaires and appreciate the positive feedback and ideas for improvements.

We are continually working towards improving the service we offer to our patients and will use the information from this survey to move forwards in the following ways:


  • Update and improve our register of patients’ up to date mobile telephone and e-mail contact details.
    Whilst issues of patient confidentiality and data security do limit the ways in which we can utilise these forms of communication, once we have a sufficiently complete database of these details we can start to explore the feasibility of e-mail medical advice/’appointments’, text reminders about appointments and an e-mail newsletter.
    Our reception team are handing out forms for patients to complete to enable us to achieve this. 

  • Update the practice IT system. We will be moving over to a new system in 2012 (EMIS web) and hope that this will allow us to start to offer on-line appointment booking with both doctors and nurses.

  • Introduce a quarterly Practice Newsletter combining both Practice and Health Information that will be distributed in various ways and will also be available electronically, via both the Practice and Village websites and e-mail.

  • Have regular training sessions for all Practice Staff including sessions focussed on improving the service and services offered to our patients.


These matters have been discussed at the Patient Participation Group meeting on 17th January and agreed with the members.

Audlem Online says: "More on the Patient Participation Group meeting and the Patient Questionnaire next week."

 

popular recent storiesAlso in the news

Hedgehogs
Mon 01 Jun 6:07am  |  hits: 6,758

Mike Harthern sent us this photo of visitors to his garden in Monk's lane. We understand they are to be named the" Monks Lane Trio&qu...

St James Primary School Children
Fri 29 May 6:08am  |  hits: 2,105

School Problems I am hearing of very anxious parents who are finding the present virus problems interrupting schooling. Don't be anxious, it will turn out alright in the end.The children will come to learn what they will need to know to embark upon their lives.Let me take you on a tour of my school. It was the Delve's Charity school at Wybunbury and was no different from the many...

Charity Shop Sales Easter Monday
Thu 04 Jun 6:07am  |  hits: 1,847

Sundays at 32 Windmill DriveUpdate :After a very successful plant sale for Audlem Charity Shop yesterday, we will be holding another one on 7/6/20. We are very grateful to all our customers and would very much appreciate any donations of plants.Many thanksThere will be a plant sale in aid of Audlem Charity Shop on Sundays from 2pm at 32 Windmill Drive, for the foreseeable...